• Protect your vehicle from further damage.
  • If necessary, have your vehicle towed to the nearest repair facility, do not drive the vehicle.
  • Locate a licensed repair facility of your choice.
  • Give the repair facility your contract so that they can contact the Claims Department at AGWS
  • Authorize the repair facility to diagnose the problem with the vehicle.
  • Once the repair facility has diagnosed the issue they must obtain repair authorization from AGWS prior to completing repairs.

  • For Vehicle Service Contracts, please contact your repair facility.
  • If your claim was for GAP, or Appearance Protection, and was filed through the AGWSclaims online application, please visit https:\\claims.agws.com to check the status.
  • Otherwise, you can contact the American Guardian Warranty Services, Inc. Customer Service Department at 800.579.2233 to obtain the current status of your claim.

  • Rental car coverage may be available with your contract.
  • Please review the Terms and Conditions for specific details on your specific contract.
  • Please have your repair facility indicate your request for rental consideration when the claim is initiated.