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How Do I Start A Claim?
Protect your vehicle from further damage.
If necessary, have your vehicle towed to the nearest repair facility, do not drive the vehicle.
Locate a licensed repair facility of your choice.
Give the repair facility your contract so that they can contact the Claims Department at AGWS
Authorize the repair facility to diagnose the problem with the vehicle.
Once the repair facility has diagnosed the issue they must obtain repair authorization from AGWS prior to completing repairs.
How Do I Find The Current Status Of My Claim Or Claim Payment?
For Vehicle Service Contracts, please contact your repair facility.
If your claim was for GAP, or Appearance Protection, and was filed through the
online application, please visit
to check the status.
Otherwise, you can contact the American Guardian Warranty Services, Inc. Customer Service Department at 800.579.2233 to obtain the current status of your claim.
What Do I Need To Do To Obtain Vehicle Rental Authorization?
Rental car coverage may be available with your contract.
Please review the Terms and Conditions for specific details on your specific contract.
Please have your repair facility indicate your request for rental consideration when the claim is initiated.